We’ll always keep your data safe and secure. Here’s why we need it and how we use it.
Who we are
Our website address is: https://welovewabisabi.com, and our store is known as Wabi-Sabi Official Store. For all our services, our company, Sen No Rikyu Pte Ltd, will be the party that’s responsible for your privacy.
How we use your information
We use your information in a number of different ways — what we do depends on the information.
Your personal details, such as your name, address, email address, and phone number.
| What we do | Why we do it |
| Deliver your purchases to you | It’s quite impossible to send your order if we don’t ask for your name and contact details! |
| Send you order confirmations and updates by e-mail | So you know when your order is due to arrive |
| Send you information about our products and services | We like to keep you up to date and help you get the best from our products and services |
Your contact history with us.
| What we do | Why we do it |
| Provide customer service and support | To ensure that you receive the best service from us! |
| Improve the services and support we provide to you | So that you get the best possible customer service |
Purchase history and saved items.
| What we do | Why we do it |
| Help you keep track of items you like, update you when we have new availability and let you share them | To help you get to the products that you like faster and so you can get the best out of our products and your account |
| Handle exchanges/returns in accordance with our Terms and Conditions and provide customer service and support | We can’t provide a exchange/refund if we don’t know what you’ve bought! |
| Analyse what you have bought, searched for, or returned, which helps us find out what you like | To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition |
Information about your phone or laptop (IP address and device type), and how you use our website (pages you visit).
| What we do | Why we do it |
| Identify you when you visit our website | If we can remember you, we can give you the best possible shopping experience |
| Send information about our products and services to you | We like to keep you up to date and help you find products |
| Monitor visitors to our site and analyse their behaviour | To protect our website and to help make our service better |
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or contact information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
- Affiliates who help us reach out to potential new customers or promote our products on their websites.
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:
- Social Media sites and other companies approved by you.
- Other third party payment providers, when you choose to use their payment services.
If you would like to know more about the 3rd parties we may share personal data with, or how to find out more on how they will use your data, please contact us at hello@welovewabisabi.com.
We may also provide 3rd parties with aggregated and anonymised information and analytics about our customers. Before we do so, we will make sure that it does not identify you.
Marketing newsletters
If you have said we can, we’ll send you marketing newsletters to keep you aware of what we’re up to and to help you see and find our products and services.
You can also click on the ‘unsubscribe’ link in any marketing email you receive to unsubscribe from it. If you tell us you don’t want to receive marketing newsletters it might take a few days for all our systems to be updated, so we would ask for your patience as you might get some emails from us while we process your request.
Please note that opting out of marketing newsletters will not stop service communications, such as order confirmations or updates.
Web browser cookies
Cookies are data files that can hold small amounts of info and are stored on your device when you first visit a website. We use cookies when you visit our site, but you can control these through your browser settings.
We use cookies for:
- essential operations, like site navigation
- allowing you to add items to your shopping cart or to your wishlist
- analysing visitor numbers and behaviours, such as what pages are frequently visited
assessing the success of our advertising campaigns, offers and communications - targeting suitable advertising messages
- understanding which affiliates have helped us reach out to new customers, or have promoted our products on their websites
Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. But don’t forget, if you modify your settings to block all cookies, you may not be able to access parts of our site or our service.
Changes to how we protect your privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the website or other services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use us.